PLEASE READ OUR TERMS & CONDITIONS BEFORE PLACING AN ORDER

1. DEFINITIONS AND INTERPRETATIONS

1.1 In these terms and conditions:

• Reference to “we” and “us” is a reference to Glimour.co.uk unless it has been stated otherwise.

• Reference to “you” is a reference to the purchaser of the Goods from us.

• “Contract” means the contract between us for the sale and purchase of the Goods which incorporates these Terms & Conditions.

• “Goods” means the jewellery and other items purchased by you from us.

• “Terms” means these terms and conditions.

1.2 These Terms are the only terms and conditions on which we contract for the sale of Goods and they form an integral part of the Contract between us. If we agree to vary any of the terms, the variation must be in writing confirmed by our duly authorised representative and by you.

2. PRICE & MATERIAL

2. All published prices are subject to change at any time without notice.

2:1 All jewellery pieces are costume jewellery pieces made using brass metal. If you need hypoallergic jewellery please be mindful that these are all costume jewellery pieces and not plated with gold or silver. When referring to base colour we refer to the colour of the polish such as the colour gold or silver.

3. ORDERING GOODS ONLINE

3.1 You warrant to us that all information which you are required to provide when ordering Goods online is accurate and complete in all respects at the time of the order and that this information relates to you/the person placing the order and not to any third party.

3.2 When an order is made online, the order confirmation issued by the company clearing the credit/debit card payment does not constitute acceptance of your order by us. We reserve the right to check any discrepancies and an order will only be confirmed when it is verified by us.

3.3 Any error in any ordering process due to technical or other reasons beyond our control entitles us not to treat the order as being binding on us. You order by entering payment and address details therefore nothing is accidental. Read our return policies before ordering.

3.4 CANCELLATIONS

We do not accept cancellations - you place the order by entering an entire payment process so nothing is accidental. If the item is restock able we will be happy to refund for the cost of the item and deduct a 5% processing fee. The shipping paid is not refundable. Both are deducted if you wish to cancel the order.

4. PRIVACY

If you place an order, you will have to provide personal information to us. We will not disclose that information to any third party without your consent, except for the purpose of processing the order and arranging delivery.  We do not store our customer's financial details.

5. PAYMENT

5.1 All payment for Goods and for the cost of packaging and delivery must be made before the Goods are delivered.

5.2 Payment online will be made by credit card, debit card via SagePay. Any fraudulent or unauthorised payment/order made on our website needs to be reported to us within 48 hours - this is to ensure that orders are not shipped or processed. Please contact us by emailing or messaging us on any social media platform so we can cancel your order.

5.3 It is important you enter the correct delivery address and email address at payment checkout. It is helpful if you enter your contact number at checkout so we can contact you if there’s any problems otherwise you will not hear from us. If you have entered an incorrect email and there is a problem with your just email us so we can resend order and shipping confirmation to you. If you have accidently entered an incorrect address or email and wish to change it - we will cancel the order and ask for you to place the order with the correct details to avoid confusion and delays to your order.

 6. DELIVERY

6.1 We will give you an estimated delivery date for the Goods but no times or dates provided by us are guaranteed.

6.2 We will arrange for packing and we will decide on the method of delivery either by post, courier or otherwise.

6.3 You must notify us promptly and in any event within 48 hours or receipt of any Goods if they appear to be damaged in transit. In those circumstances, you must also keep all packaging as this may be required when making a claim.

7. RETURNS

7.1 If you wish to return an item then you should email us at sales@glimour.co.uk to notify us of the return within 2 days of receiving the goods. Please allow up to 24 hours for a reply (Monday-Friday between 4pm-8pm) Please make it clear if you require an exchange or refund for the item. Item needs to be returned to us within 7 days from date of agreed return unless outside the United Kingdom (14 days for countries outside the UK) Returns received after this date will be returned back to you & if for any reason can be fixed or repaired - we will be happy to do so.

If for any reason you pieces do arrive with postal damage - please do not worry. All pieces are always shipped intact however as we are not hand delivering goods, damages can occur during transit as pieces are fragile. There’s always a fix and solution. Just email us and we will happily help.

Please read below to see which items can be returned as some restrictions apply due to hygiene reasons.

7.2 There is a zero tolerance policy for the return of earrings and nose chains/pieces due to hygiene reasons as all our earrings are pierced products. This includes tikka sets and necklace sets as they both contain earrings. PLEASE NOTE that these cannot be returned or exchanged for hygiene and safety. We cannot accept returns on these items even if you request to return just the earrings from the full set. If an earring to a tikka set/necklace set is by any chance damaged during transit there is no option to return the full set unless we have no replacement to send or the earring is not repairable.  All pieces shipped to you are brand new and un worn. We do not sell any earrings or nose chains that have been worn. We have a strictly no try earring & nose chain policy which applies to all in person appointments. If you're able to come to us for an appointment for a bridal set we advise coming in to see us so it matches your outfit etc.. before placing an order with us online.

If you wish to see a necklace set or tikka set prior to purchasing from our website knowing it cannot be returned or exchanged - please message us on Instagram so we can arrange a video call. If we have additional photo’s we will be happy to share via Instagram.

We do not accept returns on custom made bangle sets that are designed with you prior to purchase. We don’t sell these ready made and they are put together and created once payment has been made making them a bespoke non exchangeable or refundable item. Your size is confirmed before putting the set together - please ensure these measurements are taken as requested.

Please be sure you're happy to purchase/place an order after reading our policy. Please do not challenge the policy, as it is there for a reason and it is your responsibility as a buyer to read policies before you buy. If in doubt, request to see the item on a video call or by messaging us so we can share a video.

Please note: If you have accidentally ordered the incorrect size we are happy to re send the correct size as soon as the bangles have been returned. You will however be responsible for the shipping costs to return and re ship. (does not apply to necklace sets, tikka earring sets & nose chains)

If your earrings or items are faulty or damaged on arrival, please send us a direct message on Instagram or send us a text message within 2 days of receiving your package so we can help resolve this problem. Please attach photos (Item cannot be returned unless photo evidence is provided within 24 hours) If for any reason the necklace set which contains earrings, nose chains (any nose jewellery) or earrings arrive damaged we shall happily ship a replacement if in stock (there is no option to return - unless we cannot have it replaced or fixed)

Damages can incur during transit even though we package carefully however jewellery pieces are delicate so if your item does arrive damaged (missing pearl, bead, stone etc..) please don’t worry. We are here to help and there’s always a resolution. Just message us.

Please respect our policy. It is in place for a reason - if you are not happy with our return policy & terms and conditions then please do not purchase from us. We will not tolerate any form of bullying or threatening behaviour. Policies are in place for a reason and if you don’t wish to follow them then we advise purchasing directly from a store.

Customer is responsible for the return/exchange postal cost return and to re ship if requesting an exchange. Please obtain proof of shipping so it reaches us securely. This does not apply for sets with earrings. If, in any case the earrings are damaged - we will happily exchange them or have them fixed and there is no option to have the set returned for a refund/exchange. There is no option to return the full set if it’s something we can fix or resolve within a week or less.

7.3 Any items returned without prior notice in writing will not be accepted and returned back to you.

7.4 You must take reasonable care of all Goods in your possession and return them to us, appropriately packaged to avoid damage, within 2 days from the cancellation date. We reserve the right to arrange collection, in which case you will be responsible for collection charges.

7.5 We will refund the purchase price to you within 10 days of the cancellation notice but we reserve the right to charge a restocking fee of 5% for the goods total and any other costs we incur in connection with the return of the goods. Shipping paid at checkout will not be refunded only the purchase price of the product shall be refunded to you if you are returning returnable items.

Shipping cost of unclaimed packages will not be refunded. You will be refunded the cost of the items once they have been returned to us via Royal Mail or international delivery company. It is the buyers responsibility to ensure you are at the address to sign for your order or collect from your local delivery office if not home/at the address. All items are sent with tracking and signature. All packages can be tracked once your order has been dispatched. If you have entered a valid email - it is automatically emailed to the address. Any issues with delivery companies can be reported via their website. We are not responsible for missed deliveries or incomplete addresses.

7.6 In the case of Goods which are made and supplied to your specification or which have been personalised for you, you will not have the right to cancel the Contract.

7.7 Items should be returned in their original packaging to ensure they are adequately protected in transit.

7.8 Items should be returned new, unused, and with all the original packaging materials intact. Returns that are damaged or soiled will not be accepted and may be sent back to the customer. Please check to see which items cannot be returned in 7:2. 

7:9 We aim to process orders the same day or next day depending on delivery options. Please do not place orders in mind to cancel. Once the order is shipped it cannot be cancelled. If you wish to return eligible items (read 7:2) refund will be issued on arrival. Buyer is responsible for return & exchange postage.

7.10 Custom orders that have been designed for you (design,colour or size) cannot be returned or cancelled as they are ordered for you. Please ensure you are 100% satisfied with the choices and decisions as they cannot be changed after the order has been placed.

11. WARRANTIES AND LIABILITY

11.1 All items on our website are artificial costume jewellery pieces - items are NOT plated with gold or silver. When we refer to base colour we are referring to the colour of the base plating which is usually gold or silver (not real plated) If you have a jewellery allergy to artificial jewellery please do not place an order. Pieces are not Hypoallergic and therefore not suitable if you have allergies.

11.2 We will not have any responsibility for any damage which occurs to the Goods after delivery. Jewellery pieces are delicate and require aftercare. Please do not spray perfume/spray directly on the jewellery pieces and do not store in direct sunlight. Keep stored in dust free bag or plastic box. Please contact us if you have any questions prior to purchasing.

11.3 If any defect in any Goods appear within a month of delivery, you must notify us as soon as you become aware of the defect, giving us full details. We will then decide, in consultation with you, whether the defect is our responsibility. If so, we may arrange either to repair the Goods or to replace them with similar Goods. Any defective Goods to be returned to us must be returned at your expense.

11.4 We do not accept any responsibility for any wear and tear, accidental damage or failure by you or by any third party to adhere to any written recommendation provided in relation to the Goods.

11.5 Liability to you for loss or damage under no circumstances must exceed in the total amount you have paid us for those Goods. (However, we acknowledge that we cannot exclude legal liability for death or personal injury which is proved to be due to our negligence).

12. NOTICES

12.1 If you wish to give us any notice relating to a matter covered by these Terms, whether you telephone us or not, you must confirm that notice in writing. In the case of email notices, these should be sent to sales@glimour.co.uk and you must send them so as to return an acknowledgement of receipt.

13. CUSTOMER DEFAULT

If you:

• give us any incorrect personal information, or

• fail to make any payment when it is due, or

• cancel any payment, or

• become insolvent, or

• commit any breach of these Terms

• then, in any of those events, we have the right to cancel the Contract and recover possession of any Goods which have been supplied for which payment has not been received in full.

14. FORCE MAJEURE

We will not have any liability to you if we are prevented from performing any of our obligations on account of any circumstances beyond our reasonable control which includes, but is not limited to, extreme weather conditions, act of God, terrorism, war, strike or difficulty in obtaining materials and/or labour. In any of these circumstances we reserve the right to terminate the Contract.

15. GENERAL

15.1 Severance: If any provision in these Terms is held by a court to be unenforceable, that will not affect the remaining provisions of the Terms.

15.2 Entire Agreement: These Terms govern our relationship with you and in accepting them, you confirm that no other arrangement, agreement or representation applies.

15.3 Assignment: We reserve the right to assign any of our rights or obligations under the Contract with you to a third party on the basis that the existing contractual terms will become the responsibility of that third party. You will not assign your rights without first getting our written consent.

16. INTELLECTUAL PROPERTY

Where the Goods include designs or works of art, these are prepared by a designer or artist who owns the copyright in those works. You have no right to make any copies or adaptations of any such Goods.

17. DISPUTES

17.1 If there is a dispute which we cannot settle by direct negotiation it may be referred to mediation if agreed between us. In that event, the mediation will be conducted in accordance with the CEDR (Centre for Effective Dispute Resolution) mediation rules current at the date of the dispute

17.2 Any dispute between us will be finally determined by the English courts and you agree to submit to the jurisdiction of those courts.

19. PROMOTIONAL CODES

19.1 Only one promotional code can be used at any given time unless otherwise stated.

19.2 Under no circumstances can the value of a discount code be deducted from an order if the code is defective or out of date. No replacement codes will be issued in this case.

19.3 When an order is placed using a promotional code and contains a number of items, the value of the discount is spread over each item.

19.4 Any refund of an item purchased using a promotional code will be reduced by the value of the discount attached to it. The discount will not be refunded.

These Terms and the Contract between us are governed by English law.

20. CHRISTMAS RETURNS

Orders placed after the 30th November as Christmas gifts can be returned up to 2nd January providing they are pieces that can be returned or exchanged. (No nose chains/pieces, earrings, earring sets or necklace sets)

21. RETURNS POLICY

We do accept returns however there are some pieces that cannot be return for hygiene reasons. Please view our returns policy for more details.

22. RISK AND OWNERSHIP

10.1 The risk of loss or damage to Goods passes to you upon delivery. 

10.2 Ownership in all Goods remains with us until full payment of all amounts due to us have been received from you.

10.3 You will be responsible for the safe custody and insurance of all Goods in your possession.

10.4 You have no right to re-sell any Goods until payment has been received in full by us.