Please read our returns policy carefully before placing an order:

Abstract from our Terms & Conditions

7. RETURNS

7.1 If you wish to return an item then you need to contact us via email : sales@glimour.co.uk & notify us of the return within 2 days of receiving the goods. Our email system is down therefore we are unable to check emails until the problem is fixed. Please allow up to 24 hours for a reply (Monday-Friday between 4pm-8pm) Please make it clear if you require an exchange or refund for the item. Item needs to be returned to us within 7 days from date of agreed return unless outside the United Kingdom (14 days for countries outside the UK) Returns received after this date will be returned back to you & if for any reason can be fixed or repaired - we will be happy to do so.

If for any reason you pieces do arrive with postal damage - please do not worry. All pieces are always shipped intact however as we are not hand delivering goods, damages can occur during transit as pieces are fragile. There’s always a fix and solution. Just email us and we will happily help. When emailing please be mindful that mistakes can happen and there’s always a solution to resolve.

Please read below to see which items can be returned as some restrictions apply due to hygiene reasons.

7.2 There is a zero tolerance policy for the return of earrings and nose chains/pieces due to hygiene reasons as all our earrings are pierced products. This includes tikka sets and necklace sets as they both contain earrings. PLEASE NOTE that these cannot be returned or exchanged for hygiene and safety. We cannot accept returns on these items even if you request to return just the earrings from the full set. If an earring to a tikka set/necklace set is by any chance damaged during transit there is no option to return the full set unless we have no replacement to send or the earring is not repairable.  All pieces shipped to you are brand new and un worn. We do not sell any earrings or nose chains that have been worn. We have a strictly no try earring & nose chain policy which applies to all in person appointments. If you're able to come to us for an appointment for a bridal set we advise coming in to see us so it matches your outfit etc.. before placing an order with us online.

If you wish to see a necklace set or tikka set prior to purchasing from our website knowing it cannot be returned or exchanged - please message us on Instagram so we can check if we have additional photos. All photos are taken in natural lighting using a phone device.

We do not accept returns on custom made bangle sets that are designed with you prior to purchase. We don’t sell these ready made and they are put together and created once payment has been made making them a bespoke non exchangeable or refundable item. Your size is confirmed before putting the set together - please ensure these measurements are taken as requested.

Bridal choora bangles - Please note only the plastic bangles can be worn at all times. All the stone and pearl bangles are for fashion purposes only. They cannot be in contact with water as metal bangles will discolour. Everyday wear will cause the stones/pearls to fall off as they are not for long term wear.

Kaleerey - Bridal kaleerey are delicate and fragile. They are not designed to be worn on a pre event and they’re not durable for dancing or man handling. They are designed to be worn to your ceremony and we advise removing after to avoid damage. Store carefully away from direct sunlight and contact with perfume. If for any reason your kaleerey incur damage we will happily fix the damage at no cost.

Sale items/Clearance pieces- There are no returns or exchanges on sale item pieces purchased from our sale section. All items are sold as seen - please refer to measurements in item description. These are heavily discounted or end of season clearance.

Please be sure you're happy to purchase/place an order after reading our policy. Please do not challenge the policy, as it is there for a reason and it is your responsibility as a buyer to read policies before you buy.

Please note: If you have accidentally ordered the incorrect size we are happy to re send the correct size as soon as the bangles have been returned. You will however be responsible for the shipping costs to return and re ship. (does not apply to necklace sets, tikka earring sets & nose chains)

If your earrings or items are faulty or damaged on arrival, please email at sales@glimour.co.uk within 2 days of receiving your package so we can help resolve this problem. Please attach photos (Item cannot be returned unless photo evidence is provided within 24 hours) If for any reason the necklace set which contains earrings, nose chains (any nose jewellery) or earrings arrive damaged we shall happily ship a replacement if in stock (there is no option to return - unless we cannot have it replaced or fixed)

Damages can incur during transit even though we package carefully however jewellery pieces are delicate so if your item does arrive damaged (missing pearl, bead, stone etc..) please don’t worry. We are here to help and there’s always a resolution. Just message us.

Please respect our policy. It is in place for a reason - if you are not happy with our return policy & terms and conditions then please don’tpurchase from us. We will not tolerate any form of bullying or threatening behaviour. Policies are in place for a reason and if you don’t wish to follow them then we advise purchasing directly from a store.

Customer is responsible for the return/exchange postal cost return and to re ship if requesting an exchange. Please obtain proof of shipping so it reaches us securely. This does not apply for sets with earrings. If, in any case the earrings are damaged - we will happily exchange them or have them fixed and there is no option to have the set returned for a refund/exchange. There is no option to return the full set if it’s something we can fix or resolve within a week or less.

7.3 Any items returned without prior notice in writing will not be accepted and returned back to you.

7.4 You must take reasonable care of all Goods in your possession and return them to us, appropriately packaged to avoid damage, within 2 days from the cancellation date. We reserve the right to arrange collection, in which case you will be responsible for collection charges.

7.5 We will refund the purchase price to you within 10 days of the cancellation notice but we reserve the right to charge a restocking fee of 5% for the goods total and any other costs we incur in connection with the return of the goods. Shipping paid at checkout will not be refunded only the purchase price of the product shall be refunded to you if you are returning returnable items.

Shipping cost of unclaimed packages will not be refunded. You will be refunded the cost of the items once they have been returned to us via Royal Mail or international delivery company. It is the buyers responsibility to ensure you are at the address to sign for your order or collect from your local delivery office if not home/at the address. All items are sent with tracking and signature. All packages can be tracked once your order has been dispatched. If you have entered a valid email - it is automatically emailed to the address. Any issues with delivery companies can be reported via their website. We are not responsible for missed deliveries or incomplete addresses.

7.6 In the case of Goods which are made and supplied to your specification or which have been personalised for you, you will not have the right to cancel the Contract.

7.7 Items should be returned in their original packaging to ensure they are adequately protected in transit.

7.8 Items should be returned new, unused, and with all the original packaging materials intact. Returns that are damaged or soiled will not be accepted and may be sent back to the customer. Please check to see which items cannot be returned in 7:2. 

7:9 We aim to process orders the same day or next day depending on delivery options. Please do not place orders in mind to cancel. Once the order is shipped it cannot be cancelled. If you wish to return eligible items (read 7:2) refund will be issued on arrival. Buyer is responsible for return & exchange postage.

7.10 Custom orders that have been designed for you (design,colour or size) cannot be returned or cancelled as they are ordered for you. Please ensure you are 100% satisfied with the choices and decisions as they cannot be changed after the order has been placed.